The AI Architect will drive customer outcomes, roadmap, and value realization for GenAI technology within accounts through hands-on delivery of ServiceNow’s GenAI capabilities and technical advisory activities. You will lead GenAI enablement programs and GenAI Impact accelerators for the broader Customer Excellence organization. Hands-on delivery of ServiceNow’s GenAI capabilities to customers and providing technical advice and guidance to best utilize ServiceNow’s GenAI technologies.